01 / POLICY INTRODUCTION
Policy Overview
This Refund & Cancellation Policy applies to
event bookings and arrangements made with
Aangan Mehfil, unless a written booking
agreement specifies different conditions.
Musical performances may involve artist
reservations, rehearsals, venue coordination,
travel and production arrangements.
Cancellation eligibility and any applicable
charges will be determined according to the
written booking terms and applicable law.
02 / CONFIRMING AN EVENT
Booking Confirmation & Advance Payments
An event booking is confirmed after both
parties agree in writing on the event details,
date, services and payment conditions.
If an advance payment is required, its
amount, due date and refund treatment
will be communicated before payment.
Important Information
Submitting an enquiry does not automatically
confirm an event or reserve an artist.
03 / CUSTOMER REQUESTS
Cancellation by the Client
If you need to cancel a confirmed event,
please contact our team as early as possible
and provide your booking details.
We will review your request according to
the agreed conditions, including any
recoverable or non-recoverable expenses
and confirmed artist commitments.
Applicable deductions must be consistent
with the booking agreement and relevant law.
04 / REFUND CONDITIONS
Refund Eligibility
Eligibility for a full or partial refund
depends on the booking agreement and
applicable legal requirements.
Relevant considerations may include:
- When the cancellation request is submitted.
- Whether artists have been reserved.
- Expenses already incurred for event preparation.
- Third-party booking and production commitments.
- Applicable consumer protection requirements.
Refund Amount
Any refund percentage, deadline or
cancellation charge must be confirmed
in the individual booking agreement.
05 / CHANGING DATES
Event Rescheduling
Clients may request changes to a confirmed
event date by contacting our team.
Rescheduling is subject to artist availability,
venue arrangements and mutual written
confirmation.
- Alternative dates depend on availability.
- Changed event requirements may affect pricing.
- Additional non-recoverable costs may apply.
- Any payment adjustments will be confirmed in writing.
06 / OUR RESPONSIBILITY
Cancellation by Aangan Mehfil
If Aangan Mehfil is unable to provide a
confirmed event for reasons within our
responsibility, we will communicate
with the client promptly.
Depending on the circumstances, we may
discuss a replacement arrangement,
rescheduling or an applicable refund
for services that cannot be delivered.
Any resolution will follow the booking
agreement and applicable consumer law.
07 / UNFORESEEN CIRCUMSTANCES
Unavoidable Events
Some circumstances beyond the reasonable
control of either party may affect a
scheduled event.
Examples include extreme weather,
government restrictions, significant
transportation disruption and other
extraordinary circumstances.
In such cases, we will review available
alternatives and any applicable contractual
or legal obligations.
08 / PAYMENT RETURN
Refund Processing
If a refund is approved, our team will
communicate the refundable amount,
proposed payment method and expected
processing timeline.
Refund processing may also depend on
the relevant bank or payment provider.
Refunds will be handled according to
applicable laws and the agreed
booking conditions.
09 / HOW TO REQUEST
Making a Cancellation Request
To request cancellation, rescheduling
or a refund review, please contact
Aangan Mehfil through our official
contact channels.
Please provide:
- Your full name.
- Registered mobile number or email.
- Confirmed event date and location.
- Booking reference, if available.
- Reason for cancellation or rescheduling.
10 / WE ARE HERE TO HELP
Contact Our Team
If you have any booking or refund-related
questions, our team is available to assist.